myAir is a support app that enables the user to track their sleep therapy with their ResMed CPAP machines.

 

myAir allows the user to follow their progress easily. After each therapy session, the ResMed CPAP machine automatically uploads data to myAir. The user can then sign in and view important information about their therapy at their convenience.

METHODOLOGY

Agile

ROLE

UX UI Designer

YEAR

2015

COMPANY

ResMed

PROBLEM

The users were not able to track their sleep daily. The only way to measure their sleep was during their visit to the clinician, which made them wait a long time.

 

Business people or travellers who travel often suffer from sleep apnea are scared of sleeping in flight as they were worried about snoring, and the apnea machine wasn't compactable for travelling.

SOLUTION

The ResMed team did in-depth research and analysis and arrived at a design for travel sized CPAP machine. The machine needed to be complemented with a mobile app to track user performance.

DESIGN

WIREFRAME (CUSTOMER APP)

I joined the team during the design phase, where they were trying to solve the onboarding flow for the app. I had worked alongside the UX lead throughout the product lifecycle.

 

Since the target user group is mostly non-tech savvy, we faced multiple challenges. One of them was making the complex onboarding easier and simpler for the user.

 

After doing multiple whiteboarding, and workshop, we came up with a simpler yet secure solution, which we translated into wireframes. It was then prototyped with the help of overseas-based engineers.

QUALITATIVE RESEARCH

Qualitative research was then organised for onboarding, connecting and disconnecting the device through the mobile. We, a design team of three, facilitated the research and documented the findings.

The interesting facts that we learned from the research were, users wanted to have written instructions throughout the onboarding rather than tip-overlays. They didn't mind going through 1 or 2 extra steps as long as they have clear written instructions. Bluetooth connectivity icon wasn't intuitive and sometimes confusing for the user. 

These and other minor findings were iterated into solution, which we then prototyped and tested in-house.

USER INTERFACE

I started creating hi-fi design based on the user stories and backlogs for both iOS and Android. I then got the Interfaces signed-off from the lead UI designer. 

Bundled the artefacts for the engineers and made sure the consistency of branding by not compromising the iOS and Android standard. Collaborated with the engineers overseas to understand the technical constraints and opportunities.

IMPLEMENTATION

I contributed to sprint planning sessions every fortnight. Mid of each sprint we tested the app UX and UI, then documented our feedbacks into Jira.